Return and Refund Policy:

Your Satisfaction, Our Commitment

At Tecnova Ramirez, we are dedicated to providing you with top-quality electronics and gadgets that meet your expectations. However, we understand that circumstances may arise where you may need to return or exchange a product. This Return and Refund Policy outlines the guidelines and procedures for handling returns, refunds, and exchanges to ensure a seamless and satisfactory experience.

30-Day Satisfaction Guarantee:

We proudly offer a 30-day satisfaction guarantee on all eligible products. If, within 30 days of receiving your order, you are not fully satisfied with your purchase, you have the option to return the item for a refund or exchange, subject to the terms and conditions outlined below.

Eligibility Criteria for Returns and Exchanges:

To be eligible for a return, refund, or exchange, the following criteria must be met:

• The item must be in its original, unused condition, and in the original packaging.
• The return request must be initiated within 30 days of receiving the product.
• Proof of purchase, such as a valid order number or receipt, must be provided.

Non-Eligible Items:

Please note that certain items are not eligible for returns, refunds, or exchanges due to hygiene or safety concerns. These items include but are not limited to:

• Earphones, headphones, and earbuds
• Personal care and grooming products
• Consumable items (e.g., batteries, ink cartridges)

Return Process:

To initiate a return, follow these simple steps:

Contact our customer support team at (+01)-800-3456-88 or
contact@tecnovaramirez.com to request a return authorization. Please provide your order number, the reason for the return, and any relevant details.
Once your return request is approved, you will receive instructions on how to package and ship the item back to us.

Refund Process:

Upon receiving and inspecting the returned item, we will process your refund according to your original payment method. Please note the following:

Refunds will be issued for the cost of the product minus any applicable shipping charges.
It may take 15 business days for the refund to be reflected in your account, depending on your payment provider’s policies.
Exchanges:

If you wish to exchange an item for a different model, color, or size, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective product, please contact us immediately. We will provide guidance on returning the item and offer a replacement or refund, as per your preference.

Contact Us:

For any inquiries or assistance regarding returns, refunds, or exchanges, please reach out to our dedicated customer support team at (+01)-800-3456-88 or
contact@tecnovaramirez.com. We are here to help and ensure that your experience with Tecnova Ramirez remains positive and satisfactory.

Please note that this Return and Refund Policy is subject to change, and any updates will be reflected on this page. It is recommended to review this policy periodically to stay informed of any modifications.